Job Title: Service Manager
Location: Thatcher, AZ
Job Type: Full-time
Salary Range: $60,000.00 - $85,000.00 + annual bonus

Position Summary:
The Service Manager will be responsible for managing service operations within the dealership to maximize return on investment. This includes optimizing Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent, and effectively engaging department personnel with P&L responsibilities.

Responsibilities:

• Develop and follow an annual service budget to provide realistic, attainable, and measurable profit goals compatible with overall dealership financial and operational goals to meet KPIs and business plans.
• Manage technician productivity and the service department's overall performance.
• Ensure that all manufacturer warranty claims are completed and filed promptly according to the manufacturer’s requirements.
• Monitor warranty expense and recovery rates to meet company objectives.
• Interact directly with the manufacturer to resolve warranty issues as necessary.
• Maintain all management reports necessary to audit the performance of the department and individual employees, including department P&L responsibilities.
• Introduce our line of service and product to prospective customers by making cold calls and visits to grow sales.

Qualifications:

• 5-10 years of experience in agricultural equipment service operations, dealership service management, or a related heavy equipment service environment required.
• Agriculture equipment experience is necessary to be considered. CASE Agriculture Equipment experience is preferred.
• Experience managing a repair shop with direct customer-facing service operations is required.
• Must have experience managing 10+ employees and overseeing teams of up to 20 employees.
• Strong hands-on mechanical background with agricultural, construction, or heavy equipment and excellent mechanical aptitude.
• Proven experience managing department profitability, budgets, and key performance indicators (KPIs).
• Ability to analyze and interpret internal reports, including Profit & Loss statements.
• Strong leadership, coaching, and team development skills.
• Must be at least 21 years of age and possess a valid driver's license with an acceptable driving record.

About Sonsray:
Sonsray moves mountains for the construction, transportation, and agriculture industries. We are the West Coast's largest Thermo King & CASE dealership, offering sales, parts, service, rental, and leasing. We are committed to fostering a supportive and dynamic work environment.

Why work here?
At Sonsray, we value all employees, their contributions, and most importantly, their ideas! We know that the key to moving mountains is teamwork. This is what we offer our team members:

• Medical coverage (PPO + HSA options)
• Dental, Vision, and Life insurance provided at no cost
• 401K with competitive employer contributions
• 80 hours of annual vacation, increasing with years of service
• Uniforms provided annually
• Annual boot voucher of $125.00
• One full paid day off annually for community volunteer work
• Birthday meal provided by Sonsray
• Privately owned and operated, with decisions made based on core values rather than corporate directives
• Annual Holiday Party, including covered airfare and hotel for employees and a guest
• Emphasis on company growth and employee development
• Open-door policy, fostering a collaborative environment with active owner and management

https://sonsray.com/about/sonsray-video-gallery/
Questions? Contact us at Recruiting@Sonsray.com or 323.319.1900 Ext 1830
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